1 AirpointsDollars will be earned at the rates specified and published by Westpac from time to time on our website at westpac.co.nz/airpoints. Plus, fast track to Star Alliance Gold status4 when you spend $4,000 or more on eligible purchases2 on your card in the first 90 days from the HSBC Star Alliance Credit Card account opening date. Try changing the travel date(s), number of passengers or even the destination. See the Elite Airpoints Dollar upgrade chart. No. Star Alliance Gold status is granted through the corresponding status tier in the Frequent Flyer Program (FFP) of the participating Star Alliance Member Airline you nominate as your Status Airline through the Star Alliance Rewards Program. How do I check my AirpointsDollars balance? Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. $190 spent over $15,000 = 1 Airpoints Dollar 3. Discover the possibilities for yourself and be rewarded for the things you do every day. Seeterms and conditions. What happens to my AirpointsDollars if I move away from Australia? text-align: center;
Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. We continually take measures to increase cyber security to protect you when you're engaging with AirNewZealand online. There are many ways to earn AirpointsDollars - to find out more,click here. Please note we are not reissuing Airpoints cards now. With so many ways to earn you'll be able to get your first reward in no time. NOTE: If you are a KSA, . You will then be able to enter a new password. Set your contact details, flight preferences and more. Earn Star Alliance Points on eligible purchases2 and convert3 to AirpointsDollars. AirNewZealand lounge passes are not available for purchase. font-size: 140%
How are prices calculated in the low fare finder? For your local free calling number, click the Help & Contact link at the top of the page. Can I use AirNewZealand credit at the Airpoints Store? Airpoints and AirpointsDollars are registered trademarks of AirNewZealand Limited. Call our friendly team on 1800 132 476, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. If you've already made a booking, you won't be able to pay for another bag with your AirpointsDollars, but you can pay with a credit card or a POLi payment. You can login to grabaseat and change your email preferences at any time. It is crucial that the name under which your reservations are made matches the name on your Airpoints account exactly. You can often make changes to your booking online. And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. Airpoints Terms & Conditions. Refer to theStar Alliance Rewards Terms and Conditionsfor available status tiers and additional terms and conditions. @media (min-width: 768px) {
If you are sure your card is stolen, to protect your OneSmart Account against unintended use, please call us at OneSmart on 0800 787 555, or +64 9 377 8535 from overseas and we'll cancel your old card right away, and send you a new one. You can also used them to pay for rental cars, holidays, wine and Koru membership. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. If you have not setup your secret questions and answers previously, you will not be able to complete this process. Airpoints enquiries - New Zealand 0800 247 764. 0800 021 777. Do use a password or passphrase that has at least 12 characters for your AirNewZealand account. There are a few reasons you might not be getting them. I'm registered for grabaseat alerts but I'm not receiving them. Airpoints Dollars are credited to the person who actually travels, regardless of who pays for the ticket. Offers available to new , approved HSBC credit cardholders. Be spontaneous and act quickly, be flexible with travel dates, number of passengers or the destination. If you can't remember the email address you used to sign up, no problem, but you'll need to call us on 0800 247 764 or +64 9 357 3000 if you're overseas and we'll ask some questions to make sure you are "you" and then give you your Airpoints number. Answer To make sure the Airpoints Dollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. Missed out on AirpointsDollars? Shop Huski, Spiegelau, KitchenAid and more. .content.header-bottom .usp-content > div {
Airpoints is AirNewZealand's loyalty programme. Update your password.
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Pro-tip: For the best Oscar experience, sign in to the website first. If you are new user or forget your password for Eprimo Online Portal, try creating a new account or reset password option. Because we know you're after a good deal, we won't show the next best price unless it's a good deal. If you have forgotten your username, click here to request it to be emailed to you. Airpoints is AirNewZealand's loyalty programme, and anyone in the world is welcome to join. To make an Airpoints reward booking please call your local AirNewZealand Contact Centre. Do consider using a password manager to generate and store your passwords. }
The ANZ Airpoints Visa Platinum card provides a range of travel benefits to you and your immediate family (travelling with you), each time you travel overseas, including up to 90 days cover for: Medical expenses and personal injury Travel delays and missed connections Personal effects and luggage Loss of income. You can now sign up to receive grabaseat email alerts. AirpointsDollars can be spent on flights with AirNewZealand, as well as partner and Star Alliance airlines. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. TTY users phone 133 677 then ask for 1800 132 476. sales presentation can be a very "hard. You might like to add us to your safe senders list to avoid this happening in the future, If steps 1 - 3 don't resolve the issue you can reset your account by logging in to grabaseat, un-selecting the "send me grabaseat emails" check box then logging out. At the start of each month*, the earn rate tiers, for Westpac . Understanding your online account. The same applies if you are a Koru member. Online booking help. You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). More about membership tiers. SECURITY WARNING: Once you have finished your session, please ensure that you log off and close all browsers. You may see a try back later or try back later this morning/afternoon message, in which case you need to keep checking the grabaseat site. We'll find out what happened, and credit your Airpoints account if your claim is successful. Now $655 (Was $871) on Tripadvisor: Marriott's Ko Olina Beach Club, A Marriott Vacation Club Resort, Oahu. What should I do? What can I do? If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. number of passengers (many greenlight deals only have 1 or 2 passengers per flight) or the destination. See the applicable Credit Card Conditions of Use for full details. You must be a member of AirNewZealand's Airpoints programme to earn AirpointsDollars. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. I've lost my Airpoints card, or it's been stolen. . We'll then ask you a challenge question to verify your identity. https://ib.airnewzealandcreditcard.co.nz/login. No, we will only send you grabaseat emails. We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. These points can later be redeemed on your flights, rental cars, hotels and more. As an Airpoints member you'll earn Airpoints Dollars on all eligible Air New Zealand flights, as well as many partner airline and Star Alliance flights. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. Islands. Our team are happy to help with your Airpoints questions, so please get in touch. You can use AirpointsDollars to pay for Koru membership. Airpoints is AirNewZealand's loyalty programme. If you have an Airpoints credit or debit card, check out ourcomparison table; you can see your earn rates with each card. New deals go on sale every day and they are available any time from midnight. Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. Alternatively, if you wish to pay for rewards with your AirpointsDollars for your partner or another household member you can do this by creating a Gifting Register. Phishing is the practice of sending fraudulent messages (typically an email) used to trick people into revealing sensitive information. It also generates unique and strong passwords for your use. You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. If you are an Airpoints credit card holder, please call the issuing bank or financial institution to have the name on your account amended to match your Airpoints account name. Do update your password regularly. Forgotten Password - Air New Zealand Welcome to the Air New Zealand flight booking portal. 5. Accountability for the subscriber base across the owned Customer Loyalty programmes, and execution of strategic Loyalty partnerships. Your Airpoints number if you have an Airpoints related enquiry. To reset your password, submit your username or your email address below. 2. Because we know you are looking for great cheap deals, we show you only the dates which have low fares available. }
Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. Your account will not be locked instantly, but you may not be able to complete transactions. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. No, AirpointsDollars may not be exchanged for cash. It also generates unique and strong passwords for your use. .content.header-bottom {
Check your credit balance and find out how you can use your credit. What should I do? TWG Head of Customer Loyalty & Engagement. Air New Zealand lounge access required. Can I use AirpointsDollars to upgrade my booking? Airpoints Store Online | Shop Fashion, Beauty, Home & More | Air New Zealand Free delivery NZ wide Shop with Airpoints Flexipay 10,000+ Great rewards Featured Products Mt Difficulty Shop Mt Difficulty Pinot Noir Rose A141.30 Huski Shop Huski Beer Cooler A44.99 Champagne Laurent Perrier Shop Cuvee Rose NV Bamboo Jacket - Limited Edition A253.00 You could be asked to answer security questions only you would know (for example, you might be asked questions about your Airpoints account), or you might be asked to verify a one-time PIN code that will be sent to your mobile phone. If you've recently received an email from Air New Zealand informing you of a credit of over $300, unfortunately it's not true. Can I earn AirpointsDollars for a ticket that I have purchased for another person? The Airpoints credit cards are issued by Kiwibank Limited . Some flights with our other airline partners may also earn AirpointsDollars. Interest rates are valid at the time of publication and are subject to change. Air New Zealand Login Screen. See the Airpoints terms and conditionsfor full programme details. We also strongly recommend that you provide a mobile number if possible, for authentication and communication purposes. Can I transfer my AirpointsDollars to another member's account? Westpac Airpoints credit cards comparison table Your flight was no more than 30 days before you joined Airpoints if you've joined recently. If you are travelling domestically (within NZ) and don't have a passport, or if your passport is still in your previous name, you can email us with a copy of your marriage certificate, driver licence or other identification document verifying your new name and date of birth. For flights with AirNewZealand and our partner airlines, use ourAirpoints calculatorto see what you'll earn on a specific flight. Elite and Gold members have the exclusive right to gift rewards to nominated people. I have recently changed my name, how does this affect my Airpoints membership? Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. This is a security feature to protect your account. We want you to have the best chance of getting a greenlight deal, so here are a few tips: Why do some deals say 'next best price'? Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars.
If you believe your Airpoints account has been accessed by someone else without your consent, reset your password and verify your contact and profile information immediately. Can I exchange my AirpointsDollars for cash? For everyday shopping with our Airpoints partners, select the partner from ourAirpoints Partnerpage and click through to their own Airpoints page. A password manager stores all your passwords securely, so you do not need to remember them. Pre-seasoned and ready to use, Lodge Cast Iron skillets are manufactured under tightly controlled metal chemistry and exacting mold tolerances to deliver a consistent product for even heating and superior cooking performance. It's easy to change your personal information. General terms and conditions and Grabaseat fare conditions apply. You can then move up to Silver, Gold and Elite if you earn enough Status Points in a 12-month period. identity verification (such as a marriage certificate), a copy of your ID showing your previous name (marriage certificate, birth certificate, driver licence), a scanned copy of your passport verifying your new name, a scanned copy of your ID showing your date of birth(passport, birth certificate, driver licence). Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. You can also complete a MEDA form, or find out more about flying with a medical condition. This varies and can be quite random. The conversion rate will depend on the current exchange rate and is at AirNewZealand's discretion. A passphrase is a sentenceor combination of words that is easy for you to remember, but difficult for someone else to guess. Just ask "What is my credit balance?" Domestic. Book by phone: Have your Airpoints membership number ready when you call the Air New Zealand Airpoints contact centre in Australia on 1800 803 298. An Air New. Personal information irrespective of whether the account is active or inactive will be handled as per AirNewZealand's Privacy Policy, What to do when you notice suspicious cyber activities, Steps AirNewZealand takes to enhance cyber security, Frequently asked questions about cyber security. Air New Zealand Internet Banking. Our really cheap fares sell out quickly and if you miss out we want to let you know the price of the next cheapest fare. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. How often do new deals go on sale? Keep track of your Airpoints Dollar balance wherever you are. How do I update my name, account details and date of birth within my Airpoints account or Koru membership? For Silver, you'll need to earn 450 Status Points, 900 for Gold, and 1,500 for Elite tier status. Every tier Silver, Gold and Elite offers a specific set of benefits. Other contact options Flight enquiries - New Zealand 0800 737 000 - Overseas +64 (0)9 357 3000. Is the email and mobile verification process mandatory? Air New Zealand is expanding its digital travel retail experience with a new Expedia partnership, giving customers streamlined access to Expedia's unrivalled selection of hotels at discounted rates when they book their flight and room together on the airline's website. Airpoints rewards cannot be booked online from the US, Canada UK or Europe. Air New Zealand Privacy & Security Policy. If the wrong person gets access to your personal information, they could use it to impersonate you, leaving you vulnerable to identity theft. More about earning. How can I update my personal information and contact details for Airpoints? If you have funds loaded into your OneSmart Account, you can use your Airpoints card for eligible purchases wherever Mastercard is accepted overseas and in New Zealand. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. Visit www.hsbc.com.au or call 1 300 30 8 880. To reset your password, submit your username or your email address below. }
Check your flights, request upgrades and more.
See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Benefits include lounge access, priority check-in and extra baggage allowance. No, AirpointsDollars can only be earned, not purchased. The Airpoints credit cards are issued by Kiwibank Limited . The family name used for the original booking. * At the start of each month, the earn rate tiers for your Westpac Airpoints credit cards, will reset. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. If you use the same email and password combination elsewhere, it's a good idea to check those accounts and update those passwords too. One of the first things cybercriminals do is change your account details after taking control so resetting your password and verifying your information instantly limits potential damage. We recommend changing your password as soon as possible and choosing a stronger password or passphrase, even if you may have done this recently. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. Lending criteria, terms, fees and conditions apply. height: 40px;
You can also sign in to the Air NZ app, which will display your upcoming Air New Zealand flights. Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet. Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. Or to compare these cards to the rest of our range of Airpoints credit cards, use our Airpoints credit card comparison table. Don't share your personal information online. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. Remember, always use unique passwords or passphrases for online sites and services to keep them safe and to minimise any risk to you if one account is breached. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. You can also purchase a Star Alliance upgrade using AirpointsDollars. display: none;
You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. Air New Zealand Internet Banking. Please note: Online Services is not currently available for residents of Continential Europe. Tel: 1800 00 55 63. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. You can then set up your email preferences so you can start receiving grabaseat emails. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. To save you waiting, our Oscar the chatbotmay be able to assist. For further information, or to apply now, visit Westpac or call 0800 888 111. Flight restrictions and routing restrictions apply. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. The name on your Airpoints or Koru account should match the name on your current passport and should be the name used when booking your travel. HSBC Star Alliance Rewards Terms and Conditions, Star Alliance Rewards Terms and Conditions, conditions of Star Alliance Rewards apply, On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. "Order a replacement Airpoints card" "Confirm my special assistance" "Reset my password" And there's plenty of more ways he can help. (AirNewZealand reference numbers end in "H".). The airline says one of its Star Alliance partners has been impacted by a security data. You will no longer be prompted to confirm your contact information, but may find that, from time to time, you are asked to verify your identity by using a passcode sent to you. Travel periods are strictly limited and fares may not be available on all flights or days during stated travel period. There is a NZD $5 fee for topping up your balance. Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. You can click on the button to see a calendar with the exact days when the next best prices is available. Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. -->, See our top 50 products for less than 50 Airpoints Dollars, Shop Cuvee Rose NV Bamboo Jacket - Limited Edition. You can click on the "find more dates" button to search for other dates. Monday to Friday (excluding public holidays) NZDT 8am - 6pm. Airpoints members wanting to make car hire reservations can call Budget on 0800 283 444 or +64 9 526 3243. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. Airpoints Terms and Conditions apply. There are many ways to earn AirpointsDollars - to find out more,click here. Status Points add up to make you eligible for Silver, Gold or Elite tier status. And there's plenty of more ways he can help. If you call AirNewZealand, we will need to verify your identity in order to help you. 1 Purchases of Airpoints Dollars, gambling chips, money orders, travellers cheques, cash withdrawals, flights purchased directly from Air NZ using your OneSmart card and . display: -moz-box;
Just ask "What is my credit balance?" If you fail to complete the email and mobile verification process, you may not be able to complete your transaction. Once resolved, call our team to reactivate your account. Air New Zealand Lounges. You must always gift a whole reward. If you booked the same flight in business . Compare and book leading operators from taxis and shuttles to limousines and helicopters. Air New Zealand has apologised after some of its Airpoints members have had their information stolen. If you change your country of residence from Australia, your AirpointsDollars balance will be converted. Getaway packages. Of course, if you are an Airpoints member and you already have an airnz account, there's no need to register again for grabaseat - just use your airnz username and password to login. Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year.