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Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. You can ask us to correct health information about you that you think is incorrect or incomplete. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. How do I register for the Patient Portal? The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Please try again in a few moments.? We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). What if I'm unable to access the Patient Portal? Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Why doesn't anything happen when I click "View Detail" or "View Receipt?". Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. How do I view messages and/or responses from my provider? Ask us how to do this. We may say "no" to your request, but we'll tell you why in writing within 60 days. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. Join us in creating healthier futures for us all. This is because all messages that you send and receive in the Patient Portal are part of your medical record. Ive logged into athenaPatient, but it says my provider isnt supported yet. We will make sure the person has this authority and can act for you before we take any action. The Practice Entities have no control over the security or privacy practices of these external websites. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. Select your provider and office location. powered by. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Only test results which are considered appropriate for release will be accessible through the Patient Portal. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. Why doesn't anything happen when I click on a medical form? Cookies are used for system performance functionality. Note: This feedback form is NOT for medical questions or advice. What is the feedback form, and how do I use it? These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). However, we are working on adding more features to the app soon. . While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. Example: We use health information about you to manage your treatment and services. In the meantime, you can always log into your Patient Portal using a web browser to check this information. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Example: We give information about you to your health insurance plan so it will pay for your services. Please. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. If you selected a security question when you set up your security option, the following page will appear: 1. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. The production team will review submissions but will not be contacting patients to follow up at this time. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. . How do I manage my saved credit and debit cards? How does the athenaPatient app relate to the Patient Portal? Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. All other Portal support requests (e.g. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. You will also see a list of other individuals connected to your account with health records at the listed provider groups. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. What if I'm unable to access the Patient Portal? When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. through the athenaPatient app? We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. Dial 911 in the case of a medical emergency. Please check periodically for updates. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Tools and resources that support building apps and the interfaces to support them. that you are authorized to address the patient's billing matters. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. Select the patient statement you would like to view. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. Here you will see an option under Our Resources titled Feedback. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. Example: A doctor treating you for an injury asks another doctor about your overall health condition. We may say "no" to your request, but we'll tell you why in writing within 60 days. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. We will say "yes" to all reasonable requests. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. You can ask us to correct health information about you that you think is incorrect or incomplete. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Where can I fill out medical forms before my appointment? The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. We will not retaliate against you for filing a complaint. You are using an outdated browser that is not supported on the Patient Portal. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. Select the payment you would like to view. The industrys most adaptable, network-enabled suite of healthcare solutions. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. Drive better RCM outcomes by gamifying your revenue cycle processes. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. Current technology that balances capability with delight. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please notify us immediately if you believe the security of your Portal account may have been compromised. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Example: We use health information about you to manage your treatment and services. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. You may have access to view information for family members or others you care for if their provider is enabled for the athenaPatient app. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. We only get paid when you do, so you know your success is our top priority. These messages may contain information important to your health and medical care. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. Below you will find answers to commonly asked questions concerning the website. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. We may charge a reasonable, cost-based fee. For iOS devices: athenaPatient requires OS versions 15.x or above. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. A link to reset your Patient Portal password has been sent to. This can occur when the data systems are undergoing maintenance. Starting a new practice can be overwhelming weve got you. You can ask us not to use or share certain health information for treatment, payment, or our operations. How do I turn biometric authentication on/off? Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. How do I manage my saved credit and debit cards? The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. To do so: Adobe Acrobat is required to view and print forms on the portal. Ask us how to do this. We can use and share your health information to bill and get payment from health plans or other entities. Registered Patients; Doctors etc. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. Toggle this switch to turn biometric authentication on or off. I'm . Clicking Linked Portal Accounts will bring up a list of all Patient Portal accounts you are connected to and the provider groups that are connected. athenahealth is unable to respond to general support inquiries sent to this email address. Indicate your contact preferences for different types of notifications. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. We are allowed or required to share your information in other ways . All communications between you and your provider's office are carried over a secure, encrypted connection. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). You will see a toggle switch under Security titled Face or Fingerprint. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. When you see this error, a problem has occurred with the app loading your data. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. This information may include: your. If you don't agree, don't use the Patient Portal. Your provider's office will make every effort to respond to your messages within a timely manner. Select the payment you would like to view. Were located at 311 Aresenal Street, Watertown MA 02472. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. Select the patient statement you would like to view. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). athenahealth is your provider's trusted billing partner for secure online payment. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. Dial 911 in the case of a medical emergency, If you are currently taking Valsartan, a blood pressure medication, please click. We typically use or share your health information in the following ways. How do I know which providers share data (appointments, messages, test results, etc.) If you are experiencing a medical emergency, call 911. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. After you verify your identity, the Patient Portal home will open. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. These messages may contain information important to your health and medical care. We are not required to agree to your request, and we may say "no" if it would affect your care. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. Start by clicking the button below, and logging in with the email and password you already use. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular.