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Tips for returns As others have said, why have the customer pay (dearly) to return a useless item? Hopefully this isn't a seller in China. Scroll down to the RMA number checkbox, click it in and submit the changes. The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. So CALL eBay when something like this happens. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. The stilts were a pretty great find! If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. With eBay, it's left to theseller's good graces to reimburse the buyer or a lengthy, and often antagonistic, negotiation is required between the two. Fear of what could happen could be keeping you from making the income you deserve to make. Why Did My Package Go Farther Away, USPS? A similar issue happened to us recently. For items that have a total cost of $750 or more, signature confirmation is required. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Part 1 Clarifying the Seller's Return Policy Download Article 1 Find the return policy. 2 Select your reason Be as accurate as you can so the seller knows why you want to return the item. Thats not even the best part! If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. How do I initiate a claim? If your seller refuses to refund the amount you spent and PayPal does not rule in your favor, you can sue them both in just a few minutes with DoNotPay. Thanks for answers to the above questions and what happened to the buyer paying the return shipping since they say WE damaged the item by folding the back card board on which the item is held inside by a heavy plastic sealed cover. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. (Maybe that's what they're hoping for.). Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. I'm already prepared to take the loss, so if I get the refund, it'll be a bonus. You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. I find too many fun toys for my family (or myself), and just love the whole process. I dont accept returns, why do I have to pay for a return postage label? Yes, offering a return policy is an option for all sellers. I guess it always boils down to buyer beware! Important ), Os produtos selados a vcuo devem permanecer assim, O selo de fbrica no pode estar rompido/aberto. 4 min article. 2022 Flea Market Flipper. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. Anyway, I don't think you should publicly announce your refund offer. Read our most popular questions and answers on how to handle return shipping for items you've sold. Returns. The amount of horse-hockey stories that would phone or walk-in was astounding. Free Shipping.CXRacing Turbo Kit For 92-00 Honda Civic, with D15 D16 . Otherwise, register and sign in. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. Uma das bases da experincia no eBay o nvel de confiana entre os usurios da comunidade eBay. I sent an item back to the seller, but it got damaged at some point in the shipping process. The following items arent eligible for refund: Its prohibited to seek multiple solutions for the same issue and request your cash back more than once, The issue must be reported within the acceptable time frame, You have 30 calendar days from the estimated delivery date to inform the seller about the incident and discuss refund options, Pick the courier with which you are experiencing the issue, Provide more details about your package and shipment. Look at the metal bent in! Who pays for return shipping? They paid $4.99 shipping and handling and due to their location the actual shipping was less. However, we're here to help. If you continue to use this site we will assume that you are ready to rock on with it. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. In the past we may have called 5-7 times! 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. the Transaction Details page may have the requested insurance information. Who pays for return shipping you or the buyer depends on the reason they're returning the item and your return policy. What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . Scrap Catalytic Converter Typical market prices for a Ford F-150 scrap catalytic converter range from $250 to $800 . If you look at the other side, a lot of sellers get scammed with the item is damaged and I want a refund, or partial or. We would refund a buyer if an item was damaged. Recently I put up some items I wished to get rid of where the buyer would have to make . Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. 09:08 AM. Select your carrier and enter the tracking number. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. Photographs show that you have lived. -Unknown. You'll need to send it back within 10 business days, using tracked postage. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? But I trust my judgment and I'm hardly ever wrong. If you want return shipping to be insured, see our section on alternative return shipping options. When a case is opened, the buyer is asked to upload photos and offer details of the item. It was very obvious that you guys were shocked that Ebay took care of the situation that easily. ~Sandy 0 Kudos Login to Reply or Kudo Options This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. You can also find more information in our full article below. Many eBay sellers do not understand that No Returns does not mean No Refunds. But at some point, the scammers are going to figure out the weakness in that business plan. If the item is returned in the same condition as sent and no fault on your part, then it's treated as a change of mind return and the buyer is responsible for return postage (normally at your standard postage rate) which you can deduct from the refund. The neg's relateprimarily to the receipt of the wrong item or a defective item. How do you know it is your item the buyer takes a picture of? In some cases, you can't know for sure. You do not have permission to remove this product association. Saiba mais sobre a Autenticidade garantida do eBay. Well be able to help you quickly by chatting with you online or through a quick phone call. If the back cardboard which had about a 6 inch top had not been folder the plastic holding the item inside would have been more exposed to damage. Sellerswho automatically presume the buyer is trying to get something for nothing . well I have a problem with this. Talking ro Ebay also mentioned that the item could be damaged on the return and that damage could be due to neglect in some way by this very poor communication of a buyer. Enter reasons for returning the order. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. Who is responsible for return shipping costs? Ask the buyer to use a label you sent along with the item. Heres how: Locate the order in Seller Hub opens in new window or tab or My eBay Sold opens in new window or tab. Individual policies will vary from shop to shop. Check out the damage on the box: And there was damage on almost every side of the charger. If you dont receive a response from them during the specified period, you can contact the platform and ask for assistance. When the seller replies, we'll send you an email with details of the next steps. I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description. DAMAGED ITEMS: If you receive a damaged/defective item, please email hello@shopriffraff.com within 7 days of delivery. Who pays for return shipping cost on items damaged during shipping? A lot of people, well, I dunno. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? If you're dealing with a really big seller, you'll probably get a CS rep who may or may not be willing or able to bend the rules, but it could be worth a try. I first offered a suggestion of a simple repair that would bring it back to original condition but bottom line I would give a full refund. Return an item with alternative shipping arrangements. You must have gotten just the right customer service rep at just the right time to have had no problems. Se o item for devolvido depois de usado ou danificado, voc poder emitir um reembolso parcial para o comprador. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. The item was significantly not as described. If you need help, you can contact us. This again seems not logical. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. Why would you risk having your seller rating dinged over a $4 item? Exciting News! I sold hundreds of items with 100% feedback. Use the carriers shipping calculator to find out how much return shipping will cost. We can bypass any company's customer service, draft a refund demand letter, or initiate a chargeback process in your stead. Does eBay intimidate you? He returned the item because it didnt work when he received it. Make sure to follow our, If you use an eBay return label, tracking details are automatically uploaded, For non-eBay labels, the seller may have added the number for you. No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. If you're responsible for return shipping and using an eBay label, we'll deduct the cost of the label from your refund. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . Voc poder devolver o item se o vendedor aceitar devolues, mas, como o produto no est mais no mesmo estado o qual foi entregue, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. You won't be able to re-open the request once it's closed. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. The Message from EBAY was that I was not found at fault and that this case woul not be reflected on my Seller ratings. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Can I refuse to give a refund on eBay? You'll also receive a date by which you should ship the item back. We have a buyer who says the way we packed the item damaged it. Bumper may require modification if your vehicle has a tow bar fitted. All Rights Reserved. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted. The seller will also pay for return shipping. Why should a buyer be out anything because they got something broken? If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. you misused the product or service in a way that contributed to the problem. I would love to hear from others that have been on both sides of a case such as mine.