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Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. StubHub gets a lot activity from users on Facebook than it does on Twitter. WebHow To Contact StubHub Corporate Office Headquarters. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? Come join us to plan your next live event experience! Alternatively, you can send us an email at I live in Singapore where the StubHub app is not avail. AtStubHub, our mission is simple: help fans find fun. Email Address. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. Luckily, weve compiled (and tested!) You should not rely on any forward-looking statements. Enjoying This Built In Excerpt? These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. NYC Flagship Office - Stubhub. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. His digital chapbook, The Internet, was also published in TL;DR Magazine. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. StubHub was a brand I knew and loved. Open our virtual assistant, click on "Contact How do I get my tickets back if they didn't sell? Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. Enjoy! We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. 3 if you sold tickets already and have an issue. Search through past posts using the search bar at the top of the forum page. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. customersupportuk@stubhub.co.uk. Open our virtual assistant, click on "Contact form" and let us know how we can help you. Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. They mention on their website that you should call their normal customer service number to ask about adding an event. Eric Baker Founder. Alternatively, Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Musk Made a Mess at Twitter. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Join the list. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. The corporate office phone number is 415-222-8400. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. Give us a call if you need help with something urgent. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). Call 1-866-788-2482. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 In March, the entertainment industry crashed. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. 199 Fremont Street, Floor 4. Choose Possibility: Take Risks and Thrive (Even When You Fail). Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. 1412 Broadway, New York, 10018, USA. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. Within nine months of my arrival at StubHub, thats exactly what happened. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. % of people told us that this article helped them. 1 if you bought tickets and you have a problem with them. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. Singh Cassidy will be based in StubHubs San Francisco headquarters. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. In this regard I was right; but major unforeseen risks would also unfold on my journey. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. Buy Sukhinders Book! For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. San Francisco, CA 94105 USA. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. Joel Santirso Senior Product Manager. Founder oftheBoardlist, Former President ofStubHub at. Thanks for your message we aim to get back to you within 24 hours. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history How do I ask Stub Hub to list an event for which I have tickets? In 2018 and 2019, eBay faced mounting pressure from shareholders. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. She has a successful track record scaling and growing businesses internationally. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. It was time for me to choose possibility once again. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. Stubhub, Inc. operates as an entertainment ticket agency. Terms of the deal are not being disclosed. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. Evaluating all of these factors, I agreed to join the company. WebStubHub is an American ticket exchange and resale company. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. This article has been viewed 52,013 times. How do I contact? WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Field Operations and Last Minute Services. All Rights Reserved. Founded in 2,000 and with presence in over 40 the exact pickup location and times. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. Find contact information here. WebStubHub's Field Operations. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information.