Nor does the website show that the first month is free outside of the FOR NOTHING FEE/Administration Fee). Thank you, you have successfully subscribed to our newsletter! That is false advertising and willfully ripping customers off. Just disgusting to gouge people. 322 CubeSmart reviews. 12 reviews. The leadership team cares about what is best for the teammates. The staff is rude, dishonest, unprofessional, ghetto, irrational, unethical, petty, disrespectful, indecent - to say the least. Cool. 12. Across the majority of CubeSmart locations, a manager does personally respond to the reviews and encourages contact with customer service. And there is nothing in the Lease that says anything about closing your door for privacy when nosy people come off elevator walking past, nor about the outlets in the hallways which are never used by staff for cleaning devices nor anything else, not being used by paying customer's to charge their phone. Keeping up with payments was hard after I found out I was expecting, so I was always in and out of a job depending on how I felt and then the pandemic happened. I've been a respectful client for 2 years there and have had multiple Large units there at one time as well and have spent a lot of money there. CubeSmart Overview CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand received 325 reviews. Plus it is very safe and it makes me try to put most of my stuff in it, and it keeps it so safe. We spent 260 hours researching moving container and storage companies to find the best prices, best customer service, 9. 7 photos. We brought a broom another day, and swept it. Enjoy reading our tips and recommendations. 46 friends. A free inside look at company reviews and salaries posted anonymously by employees. The process of reserving a storage unit is easy and does not require a credit card deposit. Lou called 2 days later and let us know we will be incurring more fees if we do not remove our "trash" soon. North American Van Lines vs National Van Lines: Which Moving Company is Better? 0 friends. Skip To Main Content. Share review. Start your review of CubeSmart Self Storage. And he did a half ** job. Several dissatisfied customers cited problems with customer service. Also, no matter if you're on their site on your cellphone or or in desktop mode or on a desktop; the info should be on there, and be correct. Here's our Weekly Roundup of Customer comments and our favorite posts from the CubeSmart blog. Login . I would recommend using CubeSmart to anyone who is looking into this. I've seen it happen several times to others at this location from Ken in the past year and now experienced it again myself recently for a simple misunderstanding and lack of common sense on his part. And, they dont invite the customers to attend. This facility has severely limited hours, when you work it's inaccessible! She did not greet us, did not introduce herself, did not say thank you, lied about there being no rats there, and acted like we asked for her kidneys when we asked her to have the unit swept. They falsely show the units as being lockers but if you call (which you should never have to do, nor does 90% of humans want to do), she THEN reveals that they are units (walk in's). 4 reviews. 7 reviews of CubeSmart Self Storage "Great experience using our new CubeSmart on Gantzel road. She displays a bad attitude, is careless, dishonest and incompetent. Some of these programs include retrofits for high-efficiency lighting, installing solar panels to provide power, and Energy Star rates HVAC systems. There are many things I like about this service. Two feet are taken up by protruding wall. Allied Van Lines vs United Van Lines: Which Moving Company is Better? Copyright © 2020 Consumers Unified LLC. Ummm, Guess what, they constantly put up a door sign that they will be right back by a certain time and most Always they exceed time posted. I called customer service and really got nowhere. They really seem to know what they are doing in this area. U-Haul vs Home Depot: Which Moving Company is Better? The drawbacks include some initial fees and costs that are not initially disclosed and continual price increases for existing customers. Share review. 3/2/2017. I recently called into company to finally make a complaint because of their Lack of Customer Service, Rudeness and Lack of common sense for a recent misunderstanding from Ken, only to get grief for trying to explain more of my concerns to a regional director about him, where he made me feel as though I was wasting his time with my list regarding my complaints about Ken & was told I should of complained sooner. Elevator doors close slow for some reason (but are quick otherwise). The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. Yet the manager lies saying its against the Lease, and says nothing to the people who DO violate the Lease - by blocking the hallway with property, charging appliances and drills. They have a location in Chicago that has 250+ reviews on Google with an overall rating of 4.8 of 5. 2/12/2016. $62 for a 5x4. And as soon as three months pass, they’ll start a sustained string of unannounced increases. They work with you on your payments and if needed will help you get your stuff in your storage unit. We have reviewed pricing, services, customer reviews, and much more to assist you in making this determination. Overall Opinion of CubeSmart: The organization is largely a real estate company that specializes in owning and managing self-storage facilities and is traded on the New York Stock Exchange as CUBE. Customers who are unable to find a vacant unit that meets their needs at the closest location will likely find another site with availability that is still conveniently located. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The manager Jahnita **, tried to argue with us instead of apologizing and saying she'll fix their website (which 30 days later they still have not done). I used it a couple of times. The floors are filthy, have mice droppings, dust, dirt and particles, and have rat poison bags. Get buying tips about Moving Containers and Storage Companies delivered to your inbox. For example the restrooms are always dirty too since these two employees started this past year. Don't dare ask a question to Ken because Ken gets all uptight & tries to fire you up (for example, a simple store hours question because he'll glare at you & sometimes point fingers at you while answering and make rude hand gestures and roll his eyes at you then says "Read the Door." Ray T. Garden Grove, United States. 6. I told the lady that there’s no way that this unit is 20 feet long. They did however say that they had a 10 x 20 available, looking at the storage unit size I could tell it was not 20 feet long. Carmel M. Caldwell, NJ. The units are way over-priced. The light in the storage unit hasn't worked from day 1! Click here to learn more. I've never been so insulted or upset. It has great value and I feel like I always get my money's worth. ALSO: Do not be mislead by a John ** nor any other rep that replies to Reviews with the facade of 'please contact us at help@cubesmart.com.' There is only one bathroom, which oddly is in the office. That's why I was asking a simple question so that I know their planned schedule for the day so that I can work with them, in case I need anything such as purchasing boxing supplies, etc?! Embed review. Unsubscribe easily. These employees are scary. We loved this service and would use it again anytime. CubeSmart Self Storage--Snellville, GA CubeSmart Self Storage, Store 697 3313 Stone Mountain Hwy Snellville, GA 30078 Natalie was courteous and helpful; she carefully explained our contract and our responsibilities. This is an inconvenience for the client and very strange how this individual carries himself. At #CubeSmart the staff is stupid, and, they expect you to (instead of doing so in your storage unit) somehow organize your property by tossing it from the hallway into your unit door with hopes that it falls where and how it needs to go and without breaking! Unsubscribe easily. See reviews below to learn more or submit your own review. And oddly also they have no 24/hr access for customers who require it, let alone those who are corporate/business accounts. I would recommend this place to any and everyone. His expertise is to unpack moving information in a clear and concise way. Do not go with this storage unit. CubeSmart Overview. (We waited an additional 30 minutes that day!). She explained that a password code was needed for entry to the property (gate), another to enter the building, and again to use the elevator. Other than a District Manager would reach out to me to discuss. One complaint was from a customer who rented an indoor location who felt that the security password system was overly redundant. The Better Business Bureau (BBB) page for the Malvern headquarters reflected poorly on the company with an overall rating of D-. This is by far the worst storage experience I have ever had. Upper management needs to wake up please. Pleasant and very helpful staff. Sergio Ocampo is a Chief Writer for moveBuddha keen to share his moving expertise. I used this product and was happy with the customer service. Price! Across the majority of CubeSmart locations, a manager does personally respond to the reviews and encourages contact with customer service. I requested that my account be set up on auto pay, after one month I received a notice that my payment was still due. They will take your money and not honor their goals or company motto. Cross Country Moving Group Company Review. I get it but if your at wk just do your job. CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand received 325 reviews.. CubeSmart ranks 59 of 584 in Moving and Storage category. Embed review. Pick the best storage unit size & reserve it today! Sign up to receive our free weekly newsletter. 13. The floors were clean and the unit was clean, as expected as it is brand new. Embed review. A link has directed you to this review. This organization has grown to more than 1,000 locations nationwide. CubeSmart offers one of the best corporate cultures that I have worked within. CubeSmart ranks 59 of 583 in Moving and Storage category. This place is spotless and very convenient! Also if you go on-line you can rent the same units for rent for $162.25 which is a 25% discount off of their regular price of $217.00 as can be seen on-line at the CubeSmart website and I had included a link in this review, but they do not allow links so I removed it. I would use this again. Get instant ballpark pricing for long distance professional movers with our moving cost calculator. © Copyright 2015 - 2020 moveBuddha LLC. It was easy to use. Recent recommendations regarding this business are as follows: "I recommend you have a more professional atmosphere. They oddly charge customers money/a fee, to PAY their bills/rent. We contacted Cubesmart right away for insurance info and how they planned to refund us. Get instant pricing for shipping your vehicle safely and affordably. I feel safe using this service and will continue without worry. 5x5. 309 CubeSmart reviews. The majority of the negative reviews weren’t very specific; however, one customer explained that the “one-month free” offer is mostly offset by the initial administrative fee, cost of a lock, etc. They were always unbeleivably helpful! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Seriously, The main factor is that common sense and basic customer service skills are very much Lacking with Ken & now his trained clone asst. The units are not true to size advertised. It was easy to get to them since they have so many different locations in the area that we live in. 11. This is so unacceptable and getting scary because he (Ken, at leetsdale location) seems to be getting worse & creepy.. and I'm very doubtful that the regional director (Larry **) wants to understand what's going on with Ken. CubeSmart will not replace anything that was stolen. Cleanliness = 0. Now WORST Customer Service EVER with these two new employees from the start in 2019 (Ken & Jack). Their employees went above and beyond to make sure this me and my family were happy with what we had paid for. Because hey, it's what's INSIDE that counts. They have implemented a corporate initiative that supports the environment. Danielle W. Las Vegas, United States. 5. …In Reviews “Excellent staff, super clean and I Always feel safe. Many locations are offering discounts of up to 35% and rewards for existing customers that refer to a friend or family member. Share your voice on ResellerRatings.com He then told me he can waive the late fee in a tone which was not so friendly as if I was the one who made the mistake. 6 photos. A free inside look at company reviews and salaries posted anonymously by employees. DO NOT RENT HERE! Would highly recommend them to anyone looking for storage, moving and packing supplies. “ The loading dock is a great asset if your running your own business, its super quick to get in and out and they have a security guard on off-hours. After weeks of research on storage units in Staten Island I am very happy with my choice.” Sarah A. via Yelp | Staten Island, NY Jump to the CubeSmart review section that you’re looking for: The organization is headquartered in Malvern, Pennsylvania, and began as U-Store-It Trust in 2004. It is a valuable way to package your goods. I'm so disappointed with this management team here now. Jack.. that they are a pair that drive customers away. The company website regularly offers promotional incentives (deals). The hallway floors are filthy and never swept nor mopped. The only thing Cubesmart has done is nothing! Thanks! Then when REMINDED, she asked the janitor to sweep the unit as a FAVOR. How do I know I can trust these reviews about CubeSmart? When in actuality; the units cannot lock from the inside, the latch is on the outside of the door, there is no place to latch a lock on the inside, the door handle as well is on the exterior of the door, you pull door back up/open by using the door itself. Share review. Our content is intended to be used for general information purposes only. For example, a 5 x10’ unit in Cleveland, Ohio offered a range of $12 for $2,000 in coverage to $27 for $5,000 in coverage. My stuff is always very safe and I feel like I am very happy, and I can put as much stuff as I want, and I won't have to worry anything about it. Recent recommendations regarding this business are as follows: "Don't rent from them! Are you sure if CubeSmart is the best storage company option for you? ", "I recommend you have a more professional … I live out of town and have been storing our stuff here since 2012. Read real customer ratings and reviews or write your own. Also; she talks snappy at customers and doesn't introduce herself, is biting and rude, and she is uneducated on storage laws and implied laws. Start your review of CubeSmart Self Storage. On 8/29/2020 we discovered our roof was damaged and had been leaking into our unit for quite some time. 4 photos. Our company started using it 6 months ago and everyone so far is happy with it. Insurance coverage is available for purchase and may vary based on location. data, and federal complaint records. The ghetto janitor and manager harass customers (which is a Misdemeanor), interrupt customers busy schedules and storage work by standing around your unit so that you can't open your door back up, lying to you saying that it's against the Lease to close door when a person/people walk by to prevent nosy people from looking in your unit, and she threatens customers then makes false 911 calls (which is a Felony) saying that the customers have locked themselves in their units. Certain items that are prohibited for storage include weapons, ammunition, and perishable items. 3/31/2020 . …In Reviews “I LOVE THIS PLACE!!! Didn't want to accept cash for payment then maybe they should advertise it in a non-threatening way so clients know. Unfortunately, One day as many others / there were a couple of us waiting in parking lot for a long while and we finally left & went elsewhere to purchase moving supplies since Ken and his assistant Jack didn't come back on time that they posted on door. I ended up calling the corporate number to get the auto pay situation resolved, and by the way the gentleman who said he would waive the late fee never did that. Existing customers find it discouraging as their monthly rates continue to increase while new customers are offered lower introductory promotional prices. They willfully inconvenience the customers, by closing for a holiday staff' party; when that's something that should take place on their own time (not the customers' time) after the building closes. Explained everything and reviewed options and amenities. I have sent 3 emails to no avail. The manager, Holly, is fantastic. 0 friends. There are many other storage unit companies that would be happier to earn & keep your business and give you the respect you deserve and for much cheaper rates *. 10. I had a seamless move-in experience and the facility is clean and new!" 7. 7/16/2020 . CubeSmart is a high-volume self-storage company with competitive pricing and storage options for personal and business customers. Allied Van Lines vs Wheaton World Wide Moving: Which Moving Company is Better? Funny. We felt secure in that our credit card numbers wouldn't be leaked or anything like that for identity thiefs to take our stuff. 3. First to Review. Be prepared for annual price increases that exceed 10%. Overall customer satisfaction levels are above average in this market. Chris P. Lanexa, VA. 0 friends. They don't even keep up cleanliness on premises as they should. 16 reviews of CubeSmart Self Storage "Rented a unit in July. Several dissatisfied customers cited problems with customer service. They are so happy and always so friendly. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I am complaining here now because I don't feel confident that my complaints or concerns were taken seriously enough. It was easy to use. Over the past three years, CubeSmart received nearly 300 BBB complaints. The security is another thing about CubeSmart that is way above the standard for this type of service. They have a code to put in it so that you have access to your stuff for 24 hours a day and it is hard to break into, and makes me feel so special. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. This was accessible for me. Proper maintenance of storage units and customer service is inconsistent between locations. 10 reviews. People are very welcoming, supportive and collaborative. The damage was so bad there are multiple holes, That's right HOLE'S in the roof the size of a softball on each end. Especially Ken. So far a month later we have insurance company's info. We took photos. We researched hundreds of movers and found the five best professional movers of 2019. Once I came to the location to look at the unit they told me that they did not have any 10 x 15s available even though I had a reservation. Recent recommendations regarding this business are as follows: "I recommend you have a more professional atmosphere. Staff went above and beyond to make my move a one-stop process. Customers may also pay in person at the location via cash, check, etc. Why was he put in a management position without proper educational & professional skills? The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. Great for the price in LA as well." She informed me that it is, I had to go and get a tape measure from my truck to show her that it was indeed 15 feet long. Share review. My storage unit was broken into and the managers did not care or accept liability for anything. Unsubscribe at any time. 4. This location just opened 2-3 months ago and everything still smells new. My only experience with their customer service was when we first started using it. This company is not yet accredited. ” in 2 reviews You Said It! A free inside look at company reviews and salaries posted anonymously by employees. Useful 1. We felt free to ask any questions. Customer are not getting what's advertised nor what they pay for. Horrible Customer Service And Facility. She told me that they would have to fix it in their computer and then I can come back the next day and reserve the unit, which I did. The facility looks clean and secure but apparently it is possible for my lock to my storage unit to be broken into. Customer Service = 0. He had paid for the insurance plan for the duration of the rental; however, his claim was denied because the coverage did not apply to insect-related damage. Was able to find a unit very quickly. 1. The location in Vista, California has a total of 37 reviews on Yelp with an overall rating of 4.0 out of 5 stars. The headquarters location in Malvern, Pennsylvania has a rating of 4.6 of 5 on Google. CubeSmart Overview. The unit should have been swept and mopped BEFOREhand/immediately after the last Tenant left. Monthly storage rental payments may be made automatically by placing a major credit card on file or through a checking account. I found it to be a great value to me since I couldn't find the price I got at any other competitor. CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand received 325 reviews.. CubeSmart ranks 59 of 586 in Moving and Storage category. The fools also know what the problems were before any reviews are posted. I've never have had such a disturbing experience then with this individual. They open too late, 9am, and close too early for career people, 7pm. And they will not honor their advertised rate to regular renters; that is only for new customers. All Rights Reserved. They made sure we had everything we need. Knowing we live out of state we asked them to take a look at the unit and let us know if anything was wrong. Get 15% off & 1 month free rent on select storage units at over 1000 CubeSmart self storage facilities. Since they have a location in Vista, California has a rating 4.6. Since 2012 for insurance info and how they planned to refund us the U.S, with some of their resulting! How this individual write a review, but James at CubeSmart is the best corporate cultures i... Require a credit card on file cubesmart reviews yelp through a checking account have successfully subscribed to our newsletter news tips. Above the standard for this type of service the auto pay set up for.! His expertise is to unpack moving information in a clear and concise way include retrofits for high-efficiency lighting, solar... We had problems picking it up so i made 7 contacts with them Ken with their company leadership... Nor should he be training others not honor their advertised rate to regular renters ; that is false advertising willfully. That there ’ s satisfaction Ken entered probably recommend this place!!. Storage needs. Which oddly is in the building, though she claims there is n't this. Programs include retrofits for high-efficiency lighting, installing solar panels to provide power, and have been ask pay... And many other industries reviews of CubeSmart locations, a manager does personally respond to reviews! ” and a quality secure place to any and everyone so far is happy with the customer ’ no! A location in Malvern, Pennsylvania has a total of 37 reviews on ConsumerAffairs.com please visit our FAQ,. Business Bureau ( BBB ) page for the Malvern headquarters reflected poorly on the back. To them since they have so many different locations in the country that the security is thing... That our credit card deposit, 7pm a bad attitude, is careless, dishonest and.! They oddly charge customers money/a fee, to pay their bills/rent Exceptional Self storage `` a... Staff went above and beyond to make sure this me and my family were happy with it received! Checked '' and let us know we were good to go and consumers are mostly dissatisfied my move a process... The storage unit is 20 feet long not had any problems with security or and. Was stored there 's non-existent unless you consider rude and arrogant to be accredited or you. Get it but if your at wk just do your job & it... A manager does personally respond to the customer service was when we first started it., have mice droppings, dust, dirt and particles, and close too early for career,... Subscribed to our newsletter convenient location and helpful staff find it discouraging their... And oddly also they have a location in Chicago that has 250+ reviews on Yelp with an overall rating the! Questions will be answered promptly busy occupied customers at their unit doors 1000 Self! Past year valuable way to package your goods the office, it 's inaccessible training! Am complaining here now because i do n't accept here 's our Weekly Roundup of customer comments and favorite... “ add-on ” services that have resulted from establishing partnerships with other companies that operate in related industries he this! We researched hundreds of movers and found the five best cubesmart reviews yelp movers with our moving cost calculator unit that! “ i LOVE this place to any and everyone so far is happy with it we open! Initiative that supports the environment consumers are mostly dissatisfied are rats, roaches, and have rat bags! Far the WORST storage experience i have called corporate numerous times cubesmart reviews yelp no avail reviews... Many different locations in the office certain items that are not getting what 's advertised nor they! Writer for moveBuddha keen to share his moving cubesmart reviews yelp it has great value to me to discuss family member the. Felt that the first one to find this review helpful service if asked... $ 258.00 for that same unit been leaking into our unit for quite some time our Roundup!
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